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Menu hours

Limited access

Marketplace APIs are not yet generally available. Please record interest in early access here.

What timezone should my ‘start_time’ and ‘end_time’ be?​

The hours should be set based on the timezone of the restaurant/store.

How can I send hours if my store is open overnight?​

For specific information on how to configure the store hour fields, please refer to our Menu Configuration Reference.

How can I send hours if my store is open 24/7?​

For specific information on how to configure the store hour fields, please refer to our Menu Configuration Reference.

What causes a menu job to fail due to store hours?​

DoorDash will fail the menu job if store hours fall into any of the following categories:

  • Overlapping Hours across multiple days. For example, the below hours configuration where hours on Friday are 8:00 AM - 2:00 AM and hours on Saturday are 1:00 AM - 10:00 PM
{
    "day_index": "FRI",
    "start_time": "08:00:00",
    "end_time": "02:00:00"
},
{
    "day_index": "SAT",
    "start_time": "01:00:00",
    "end_time": "22:00:00"
}
  • Start Time = End Time and times are not 00:00
{
    "day_index": "FRI",
    "start_time": "13:00:00",
    "end_time": "13:00:00"
}
  • Store Open Hours are less than 30 minutes
{
    "day_index": "FRI",
    "start_time": "13:00:00",
    "end_time": "13:20:00"
}

How can I send hours if my store is closed?​

If a store is closed on a particular day (like a holiday), please use Store Special Hours and set closed = true.

If a store is always closed on a particular day of the week, please use Store Open Hours and set start_time = 00:00 and end_time = 00:00 for that day_index or omit the day_index entirely.

If a store is temporarily closed on all days (renovation, etc), DoorDash Store Availability webhooks should be used to deactivate the store. Additional infromation on our Store Availability Webhook's can be found here.

Why is my store on DoorDash closing earlier than the hours sent?​

This is a platform wide logic where we apply a buffer to all stores on the DoorDash site. This allows for food prep time, time for dasher arrival, etc. before the store actually closes.

Can I set hours for a specific item?​

Yes, there is capability to control hourly availability at an Item and Item Option Level, rather than a menu level. This information will be sent via our Menu API. Store Hours on a menu will remain the default availability if Item Hours are not defined. More details can be found here.