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Frequently Asked Questions (FAQ)

How often our reports are updated?​

All reports are refreshed once daily at 7PM PST for the previous day ending at 11:59PM PST.

For Dasher Shop reports, Red Card transaction data can take additional time to populate. Please call the transaction report with a 2 day lag. For example, to get August 8th transaction data, please call the NV_TRANSACTIONS report on August 10th after 7PM PST.

What are the current Rate Limits on both endpoints?​

40 Queries Per Second

How far back can I get reporting data for a specific store?​

The current limit for reporting data is 2 years

How long does the Report ID last for?​

The report ID will be valid for 1 week

Why am I getting a 403 response when I’m requesting for reports?​

The token that you are using has not been granted access to a specific Store or Business ID within the request.

Does data ever get mutated?​

Yes, certain reports are expected to mutate between different days. For example, the transaction details report has a column for payout_id and payout_date. Those columns are not updated until the payout has been completed on DoorDash’s end. To account for this ensure that you have a daily job to refresh the data that you have previously pulled.

What if I would like to access reports that are not listed above?​

Our teams will be adding other report types (e.g., Marketing, Drive, Storefront) in future releases.

What is the difference between Marketplace Merchant Pick and Dasher Shop Reports?​

Merchant Pick vs Dasher Shop are different order fulfillment models based on in-store operations:

  • Merchant Pick: Where the Merchant is preparing the items and then the cost of the goods are covered by Direct Deposit (standard for restaurants)
  • Dasher Shop: When the Dasher is in charge of selecting the items checking out, and delivering them to the customer (overview here).

What timezone do reports use to filter data?​

For Dasher Shop reports, legacy version reports filter data based on UTC date. V3 version reports filter data based on the store's local time date.