Marketplace Merchant Pick Reports
Avoidable Wait
Report Type - AVOIDABLE_WAIT
Description
This report outputs a list of orders that have merchant avoidable wait
Example Report
| Column Name | Data Type | Definition | Example | Since Report Version |
|---|---|---|---|---|
| business_id | number | DoorDash Business ID | 185 | 1 |
| store_id | number | DoorDash Store ID | 24725 | 1 |
| order_delivered_date | date | Date when order was delivered | 2022-08-03 0:00:00 | 1 |
| order_delivered_time | varchar | Timestamp of order delivery | 11:54:48 | 1 |
| dd_order_id | varchar | Doordash Order ID | fae261ba | 1 |
| client_order_id | varchar | Client Order ID | cef4d65b-09cc-427a-a4e4-efb3115c9e3e-doordash | 1 |
| merchant_supplied_id | varchar | The merchant's store identifier | 123-0 | 1 |
| store_name | varchar | Store name | Metro Pizza Main Street | 1 |
| was_asap | varchar | This flag is used to identify scheduled deliveries. e.g. was_flag = False, will give you future deliveries | TRUE | 1 |
| confirmed_food_ready_time | boolean | Estimated time that store took to prepare food | 2022-08-03 11:43:20 | 1 |
| dasher_arrival_time | timestamp | Local time when dasher arrived at store | 2022-08-03 11:42:56 | 1 |
| order_pickup_time | timestamp | Time when dasher picked up the order | 2022-08-03 11:49:27 | 1 |
| minutes_late | timestamp | Time difference between when food was ready and food pickup time | 6 | 1 |
| delivered_at | number | Time when order was delivered | 2022-08-03 11:54:48 | 1 |
| total_delivery_time | timestamp | Time difference between when order was placed and when order was delivered | 24 | 1 |
| order_subtotal | number | Order Subtotal | 35 | 1 |
| net_payout | number | Order payout | 26 | 1 |
| currency | varchar | The currency used for transactions in this store | USD | 1 |
| order_place_date | date | Order place date | 2022-08-03 | 2 |
| order_place_time | time | Order place time | 11:43:20 | 2 |
| organization_franchise_id | varchar | A unique internal identifier assigned to the franchise organization that owns or operates the store. Note: If this field is inaccurate or blank and you have Fz Orgs created with DoorDash, please partner with your Account Manager to get this data backfilled. | 20993520 | 3 |
| organization_franchise_name | varchar | DoorDash Franchise Name | Metro Pizza Franchise | 3 |
Canceled Orders
Report Type - CANCELLED_ORDERS
Description
This report outputs a list of all canceled orders and the reason for cancellation
Example Report
| Column Name | Data Type | Definition | Example | Since Report Version |
|---|---|---|---|---|
| business_id | number | DoorDash Business ID | 185 | 1 |
| store_id | number | DoorDash Store ID | 24725 | 1 |
| order_place_date | timestamp | Date when order was placed | 2022-08-02 0:00:00 | 1 |
| order_place_time | timestamp | Time when order was placed | 21:49:56 | 1 |
| store_name | varchar | Internal DoorDash Store Name | Metro Pizza Main Street | 1 |
| order_id | varchar | This value is unique to the order. | ed74e64e | 1 |
| client_order_id | varchar | Client order ID from POS (Merchant-facing ID from POS system) If not POS, then this will be empty | 69f2ccf2-5a51-4d7f-bdb2-5ae865454c15-doordash | 1 |
| merchant_supplied_id | varchar | The merchant's store identifier | 123-0 | 1 |
| channel | varchar | It shows the channel where order was placed and contain following values: marketplace storefront drive | MARKETPLACE | 1 |
| was_asap | boolean | This flag is used to identify scheduled deliveries. e.g. was_flag = False, will give you future deliveries | TRUE | 1 |
| cancelled_at | timestamp | Timestamp when order was canceled | 2022-08-02 22:12:24 | 1 |
| cancellation_category | varchar | Category of cancellation | Avoidable Store Operations | 1 |
| cancellation_category_desc | varchar | Detailed description of the category of cancellation | Store closed | 1 |
| is_paid | boolean | Flag to show whether order was paid or not | FALSE | 1 |
| mx_friendly_non_payment_reason | varchar | It shows the reason why order was canceled and have different values like: Wrong Order Handed to Dasher Order Not Prepared Mx Did Not Confirm etc. | NULL | 1 |
| order_confirmation_time | timestamp | Timestamp when order was placed | 2022-08-02 21:50:04 | 1 |
| minutes_to_confirm | number | Minutes it took to confirm the order | 1 | 1 |
| minutes_to_cancel | number | Minutes it took to cancel the order | 22.47 | 1 |
| order_subtotal | number | Order Subtotal | 40 | 1 |
| net_payout | number | Order payout | 0 | 1 |
| currency | varchar | The currency used for transactions in this store | USD | 1 |
| organization_franchise_id | varchar | A unique internal identifier assigned to the franchise organization that owns or operates the store. Note: If this field is inaccurate or blank and you have Fz Orgs created with DoorDash, please partner with your Account Manager to get this data backfilled. | 20993520 | 2 |
| organization_franchise_name | varchar | DoorDash Franchise Name | Metro Pizza Franchise | 2 |
Consumer Feedback
Report Type - CONSUMER_FEEDBACK
Description
This report outputs all customer feedback that has been received (food_quality, menu_quality, order_quality, public_review)
Example Report
| Column Name | Data type | Definition | Example | Since Report Version |
|---|---|---|---|---|
| created_at_date_local | timestamp | Date of Feedback in Local time | 2022-10-30 | 1 |
| business_id | number | DoorDash Business ID | 185 | 1 |
| store_id | number | DoorDash Store ID | 24725 | 1 |
| delivery_uuid | varchar | Unique identifier of this DoorDash delivery | 1df0588a-711d-4fb6-8899-a49882e8822d | 4 |
| categories_list | varchar | The type of menu item that had an error (ie Main, Side) | There are about 100 categories, some of the are: Bad quality of items Blank / Missing Menu Good quality Good quality, Good value Good quality, Good value, Wide selection | 1 |
| comments | varchar | Customer provided feedback text | added no cheese to our salads, the spicy italian didn't have hardly any meat, and they forgot our chips. | 1 |
| review_type | varchar | 4 possible options food_quality, menu_quality, order_quality, public_review | public_review | 1 |
| freq_tag | varchar | It has 3 values of New, Frequent or Occasional. If Customer first order data is within last month then it’s ‘New’, If there are more than 2 orders in last 90 days then it’s ‘Frequent’, Else it’s ‘Occasional’ | Occasional | 1 |
| merchant_rating | number | 1-5 | 5 | 2 |
| organization_franchise_id | varchar | A unique internal identifier assigned to the franchise organization that owns or operates the store. Note: If this field is inaccurate or blank and you have Fz Orgs created with DoorDash, please partner with your Account Manager to get this data backfilled. | 20993520 | 3 |
| organization_franchise_name | varchar | DoorDash Franchise Name | Metro Pizza Franchise | 3 |
| merchant_emoji_rating | string | liked, loved, disliked | loved | 5 |
| merchant_tags | varchar | New field containing tags associated with each emoji rating | Flavorful, Great packaging, Super consistent, Great value, Excellent quality | 5 |
Menu Item Error
Report Type - MENU_ITEM_ERROR
Description
This report outputs a list of orders that had either a missing or incorrect item along with the specific item that was flagged
Example Report
| Column Name | Data Type | Definition | Example | Since Report Version |
|---|---|---|---|---|
| business_id | number | DoorDash Business ID | 185 | 1 |
| store_id | number | DoorDash Store ID | 24725 | 1 |
| timestamp_local_date | timestamp | Time of transaction in Local time | 2022-08-03 0:00:00 | 1 |
| timestamp_local_time | timestamp | Date of transaction in Local time | 2022-08-03 14:26:17 | 1 |
| timestamp_utc_date | timestamp | Time of transaction in UTC time | 2022-08-03 0:00:00 | 1 |
| timestamp_utc_time | timestamp | Date of transaction in UTC time | 2022-08-03 18:26:17 | 1 |
| dd_order_id | varchar | This value is unique to the order. | f3706751 | 1 |
| merchant_order_id | varchar | Client order ID from POS (Merchant-facing ID from POS system) If not POS, then this will be empty | 800ec4b8-1cee-46c5-b20d-ef4accfd16ce-doordash | 1 |
| merchant_supplied_id | number | The merchant's store identifier | 123-0 | 1 |
| store_name | varchar | Internal DoorDash Store Name | Metro Pizza Main Street | 1 |
| error_category | varchar | Missing Item or Incorrect Item category | ingredient_error | 1 |
| menu_category | varchar | The type of menu item that had an error (ie Main, Side) | BIGWAY® Series | 1 |
| item_name | varchar | Name of impacted menu item | #10 All-American Club® | 1 |
| quantity | number | Quantity of impacted menu items | 1 | 1 |
| error_charge | number | The total error charge | 170 | 1 |
| customer_comments | varchar | Customer entered comment on menu item error | NULL | 1 |
| modifier_detail | json | It contains the order item details like menu item extra option | {"item_extra_option":[{"name":"Artisan Flatbread (220 Cals)","quantity":"1"}]} | 1 |
| order_link | varchar | URL of the Order | https://www.doordash.com/merchant/deliveries/0179a57f-bedb-4689-8b6e-8caff3706751?store_id=256263 | 1 |
| organization_franchise_id | varchar | A unique internal identifier assigned to the franchise organization that owns or operates the store. Note: If this field is inaccurate or blank and you have Fz Orgs created with DoorDash, please partner with your Account Manager to get this data backfilled. | 20993520 | 2 |
| organization_franchise_name | varchar | DoorDash Franchise Name | Metro Pizza Franchise | 2 |
Menu Open Hours
Report Type - MENU_OPEN_HOURS
Description
This report outputs the menu hours for all stores
Example Report
| Column Name | Data Type | Definition | Example | Since Report Version |
|---|---|---|---|---|
| business_id | number | DoorDash Business ID | 185 | 1 |
| store_id | number | DoorDash Store ID | 24725 | 1 |
| menu_id | number | DoorDash Menu ID | 12669534 | 1 |
| menu_name | varchar | Menu Name | Metro Pizza - [ALL DAY][Metro Pizza 123-0][2.16.2025] | 1 |
| day_of_week | varchar | Day of the week like Monday, Tuesday and so on | Sun | 1 |
| day_index | number | It is index of the week. Where 0 represents 'Mon', 1 'Tuesday' and so on. | 6 | 1 |
| start_time | timestamp | Start time when menu is available | 9:00:00 AM | 1 |
| end_time | timestamp | End time when menu will not be available | 8:00:00 PM | 1 |
| organization_franchise_id | varchar | A unique internal identifier assigned to the franchise organization that owns or operates the store. Note: If this field is inaccurate or blank and you have Fz Orgs created with DoorDash, please partner with your Account Manager to get this data backfilled. | 20993520 | 2 |
| organization_franchise_name | varchar | DoorDash Franchise Name | Metro Pizza Franchise | 2 |
Menu Special Hours
Report Type - MENU_SPECIAL_HOURS