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Tracking Links & Pages

DashLink provides a consistent, predictable tracking link structure that enables merchants to embed tracking in emails, text messages, and customer portals.

The tracking URL follows a predictable syntax:

https://www.doordash.com/orders/drive?trackingNumber={external_delivery_id}

Examples from the PDFs:

  • https://www.doordash.com/orders/drive?trackingNumber=DDVMBNMLCRX03B6I9
  • https://www.doordash.com/orders/drive?trackingNumber=DDVXXGRZTQGYSJCUD

Tracking URLs are deterministic — once you know the tracking number, you can construct the link yourself.

What customers can do on the tracking page​

1. View delivery progress​

Customers see an updated timeline that corresponds to webhook events:

  • Labeled
  • Scanned
  • Picked up
  • Delivery attempted
  • Delivered

2. Update delivery instructions​

The tracking page allows edits to:

  • Gate codes
  • Building numbers
  • Apartment / suite numbers
  • Special instructions

This increases delivery success and reduces undeliverable events.

3. See proof-of-delivery images​

After the dasher completes the delivery:

  • A verification photo is displayed
  • URL is valid for 7 days

Recommendations for merchants​

  • Always include tracking URLs in customer communications (SMS, email, order confirmation pages)
  • Store tracking URL in your database for support workflows
  • Use pickup_reference_tag as the canonical tracking identifier for mapping events (as recommended in the Webhooks guide)