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AI Assistant Guide

Get real-time answers to your integration questions — no ticket required​

Overview​

The DoorDash AI Assistant is built directly into the Developer Portal to help integration partners diagnose and resolve issues faster. Answers are personalized to your integration and stores — so instead of generic documentation guidance, you get specific context about what's actually happening.

Most questions get resolved on the spot, without waiting for a TAM or opening a support ticket.

How to Access the Assistant​

Option 1 — Assistant button Click the ✦ Assistant button in the upper right corner of any Developer Portal page.

AI Assistant button in the upper right corner of the Developer Portal

Option 2 — Support page Navigate to Support in the left sidebar and access it directly on the support page.

AI Assistant embedded on the Support page

What the Assistant Can Help With​

NEW — Menu issues​

Diagnose why menu jobs are failing or investigate your current menu configuration to understand what changed and when, or why items, categories, or modifiers are missing or inactive.

NEW — Store availability​

Understand why a store is showing as offline or closed unexpectedly — including issues not caused by your integration (e.g. a merchant pausing themselves on DoorDash).

NEW — Order troubleshooting​

Investigate order failures, cancellations, and injection issues specific to your stores.

NEW — Support cases​

Look up the status of an existing support ticket.

NEW — Integration overview​

Understand the status of your integration, provider type, webhook configurations, and sandbox details.

NEW — Event log diagnostics​

Investigate store, order, delivery, and menu-level issues from the last 30 days — down to the request and response level — and understand the top failures and failure rates impacting your integration.

NEW — Quality Status (Marketplace Rx partners)​

Check your quality rating, error rate, and preferred partner status.

Developer documentation​

Get direct answers to documentation questions, including error code explanations and API behavior guidance.

Asking Effective Questions​

Include specific context for the best results:

  • Store ID or location ID
  • Order ID or support case number
  • The behavior you're seeing vs. what you expected
  • Business line (Marketplace Restaurant, Marketplace Retail, Drive)

Example: Instead of "My menu isn't working," try: "I pushed a menu update for store [12345], but item Lemonade is still showing as inactive. Can you check what's going on?"

Business Line Clarification​

If your question applies to multiple business lines, the Assistant will ask you to clarify before responding.

Dev Chat AI prompting for line-of-business clarification

Payload Examples​

You can request payload examples for any supported endpoint directly in chat.

Example API payload generated by Dev Chat AI

When the Assistant Escalates to Support​

The Assistant knows its limits. When a request requires manual action from a DoorDash team, it will say so and redirect you to the right path.

Requests that require a Support ticket:

  • Production access and credential requests
  • API rate limit increases
  • Self-delivery activation for retailers
  • Store destaging or deactivation requests

For urgent merchant escalations, phone support is available 24/7.

FAQ​

Q: Are answers personalized to my integration? Yes — the Assistant has access to data specific to your integration and stores, which is what makes answers actionable rather than generic.

Q: What if the Assistant can't answer my question? It will tell you explicitly and direct you to the right Support channel.