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Get support

Our Integration support team is committed to assisting you in building, testing, and receiving prompt support for all your integration-related needs.

Get Support via the Developer Portal​

Navigate to the Developer Portal and in the left sidebar, Click ‘Support’.

Request Support

  1. Select the Integration as Marketplace (select Drive if this is a Drive Integration issue).

  2. Select the Category that best represents your request.

  3. Enter the Description and include as many details as possible.

  4. Click Submit Request.

Request Support

The Integration Support team will get back to you within one business day and you will recieve a confirmation email that we have received your request.

Request Support

Integration Onboarding Support​

Please note: If you are looking for the status of a Merchants Onboarding state, please Click ‘Stores’ on the left side menu within your Developer Portal. On the Stores page scroll to the 'Production store onboarding request' section to view the store activation status.

For any additional questions, submit an “Activations Inquiry” via the Developer Portal Support form.

Request Support

Merchant Support​

For any urgent merchant escalations, use the steps below. This would include help with the following:

  • Order issues or cancellations
  • API feature or functionality questions and troubleshooting (i.e menu, inventory/pricing management, item management, store management)
  • API functionality not working as expected (i.e. order confirmation failing, unexpected responses for requests, incorrect menu structure)
  • Inventory feed escalations (i.e. retail/grocery inventory availability is not accurate on DoorDash)
  • Menu or inventory issues: missing items, pricing discrepancies, unexpected items

Before you start, have your store name(s), store ID(s) (if known), and store address(es) available.

  1. Call one of the following numbers:

    United States (English & Español): 855-222-8111

    Canada (English): 647-957-7219

    Canada (Français): 855-643-8439

    Australia: 1800-958-316

    New Zealand: +64-800-001-188

  2. Select language:

    • English
    • Spanish
    • French

  3. Select:

    Option 3 for DoorDash Merchant

  4. You will then be prompted to choose a number based on your issue:

    • Click 2 for help with "all other issues"
    • Click 5 for point of sale support - select this option for general integration support

*If you select Spanish or French disregard step 4 and hold for assistance

For Merchants already live on a POS or inventory feed integration, they can also submit their requests through our Merchant Portal Help Form.

FAQ​

  1. How do I respond to my support email?

Once you receive a response from our Integration Support team, you can respond by replying directly to the email. This response will then go to the Integration Support Team!