Order Management Webview User Guide

How to access the webview?

Tap on the DoorDash Order Help to open the webview for the order.

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How to Call a Customer or Dasher?

1. Open the webview for the order.

2. Tap on the phone icon for Customer or Dasher depending on who you are looking to call.

3. [Only for the first call; future calls go straight to step #4]

   Enter the phone number where you would like DoorDash to connect you with the Customer or Dasher. This number is stored for future calls.

4. You will receive a call from DoorDash.

5. Confirm that the call was connected. If not, then you have the option to retry with a single tap.

How to Track a Dasher?

1. Open the webview for the order.

2. View the dynamic Dx status and the position on the map.

How to Rate a Dasher?

1. Open the webview for the order.

2. Tap on the rate dasher button.

3. Select an option based on the type of rating.

4. Select one or more reasons why the particular rating. You even have the option to provide more context through a free text entry field.

How to Block a Dasher?

1. Open the webview for the order.

2. Tap on the rate dasher button.

3. Select 'Block Dasher' from the listed options.

4. You are required to select a reason for the block and provide more details from the free text input field.

5. Finally, you are asked to confirm the block.

How to Refund an Item?

1. Open the webview for the order.

2. Tap on the 'Refund an item' button.

3. Select the item that needs to be refunded and then tap on 'Continue'.

4. Confirm the refund.

How to Replace an Item?

1. Open the webview for the order.

2. Tap on the 'Replace an item' button.

3. Select the item or modifier that needs to be replaced and then tap on 'Continue'.

4. Select the replacement from the preferred category of items and then tap on 'Continue'. You also have the option to search for the item if it isn't easily visible.

5. Select the modifiers for the replacement. For example, in this case, the Cold Brew needed a roast type and size selection.

6. Finally, confirm your replacement.

How to Adjust Pickup Time for an Order?

1. Open the webview for the order.

2. Tap on the '+5' or '-5' buttons to adjust pickup time by +5 or -5 minutes

   Note: if you increase the Pickup time of an order after a Dasher is already assigned then we will not be able to change their arrival time. However, we will inform the Customer about the delay.

3. The Plugin automatically confirms the changes by updating the ready in countdown timer and Pickup time.

How to Mark an Order Ready for Pickup?

1. Open the webview for the order.

2. Tap on the 'Ready for pickup button'.

3. After a few seconds, the Plugin automatically updates the order status.