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Ensure accurate pickup & dropoff

You can help DoorDash ensure that every order is picked up and dropped off quickly and accurately by providing details about the pickup and delivery, like the name of the person or business sending or receiving the order. We recommend providing as much of this information as possible to help deliveries go smoothly.

1. Prerequisites

If you're new to Drive and haven't yet created your first delivery, you should start with one of our tutorials. The tutorials will walk you through getting the credentials you need to call the APIs and making some basic API calls.

2. Create a delivery with pickup information

When you create a delivery, you can specify more information about the pickup location, including:

  • pickup_business_name: The name of the business that the Dasher should look for when navigating to the pickup location
  • pickup_instructions: Concise written instructions about how to find the exact spot where the Dasher should pick up the order
  • pickup_reference_tag: A unique identifier or reference code that the Dasher should look for when identifying the order on a shelf
{
... // other fields
"pickup_business_name": "Neighborhood Deli",
"pickup_instructions": "Go to the bar for pick up.",
"pickup_reference_tag": "Order number 61",
}

3. Create a delivery with dropoff information

When you create a delivery, you can also specify more information about the dropoff location, including:

  • dropoff_business_name: The name of the business that the Dasher should look for when navigating to the dropoff location
  • dropoff_instructions: Concise written instructions about how to find the exact spot where the Dasher should drop off the order
  • dropoff_contact_given_name and dropoff_contact_family_name: The name of the person to whom the Dasher should hand the order
{
... // other fields
"dropoff_business_name": "ABC Accounting",
"dropoff_instructions": "Take the elevator to the 3rd floor and leave the item on the metal rack.",
"dropoff_contact_given_name": "John",
"dropoff_contact_family_name": "Doe",
}