Enable self-delivery
Prerequisites​
Some merchants with an in-house fleet prefer using their own drivers. We launched self-delivery to allow merchants to benefit from our marketing service by featuring their restaurant on our platform.
Overview​
DoorDash rolled-out a new product called ‘Self-Delivery’ that allows restaurants to be featured on doordash.com, but fulfill orders with their own delivery fleet. Additional information is passed through to the merchant to guarantee a smooth Self-Delivery experience.
Get Started​
How​
Self-Delivery is configured at the store level in DoorDash. When a store is configured for Self-Delivery, DoorDash will send additional fields on the order payload (sample). This information will give the merchant the details that are required to deliver an order. These fields include:
address_instructions: Any delivery level instructions entered by the customer (example: Gate Code to enter apartment building is 1234)delivery_address: Customer’s delivery address informationdelivery_fee: Delivery fee that was charged to the customer
Additionally, some POS systems and merchants require that these orders are sent with a type of ‘delivery’ rather than the usual ‘pickup’ order type. If required by the merchant, aggregators will need to send this delivery type to the POS system.
FAQ​
- How is a store’s delivery radius determined?
In addition to marking the store as Self-Delivery, merchants set their own delivery radius for the store. Merchants can set a simple circular radius around the store, or if they provide a map, a custom delivery zone. In order to set up a custom delivery zone DoorDash will need a KML file showing the borders they want.
- Can merchants toggle between in-house and Doordash fulfillment?
In the current state, a store must be able to complete 100% of deliveries. There is no toggling between in-house and DoorDash fulfillment. However, we are looking to introduce a ruled based ‘toggle functionality’ in early 2021.
- If the store receives an order that it cannot deliver, what should be done?
The store can either manually request a DoorDash Driver for fulfillment through our web based Drive Form or cancel the order (discouraged).
- If the store’s delivery radius is set eg. 1 mile around the store, will orders outside of 1 mile be delivered by DoorDash?
No .Currently there is no ‘toggle functionality’ that allows merchants to automatically fulfill orders by DoorDash. However, we are planning to build a rule based logic in early FY21 that allows merchants to automatically assign orders outside x miles to DoorDash drivers.
- What is ‘rule based logic’?
Rule based logic will allow merchants to automatically assign orders to in-house or DoorDash drivers based on predefined rules. The first rules we are going to build are time and distance based. Eg. a merchant can set up their store to use in-house drivers from 10am to 6pm and DoorDash drivers from 6pm to 10pm. Similarly, the merchant can automatically assign orders outside of eg. 5 miles to DoorDash drivers but use in-house Drivers for orders within 5 miles.
Example Order
{
"order":{
"id":"6db24d02-e25f-4acb-aeb0-e387b1335791",
"tax":94,
"subtotal":1564,
"estimated_pickup_time":"2020-12-16T13:00:04.261429+00:00",
"is_pickup":false,
"tip_amount":100,
"delivery_address":{
"city":"Atlanta",
"subpremise":"205",
"address_instructions":"Leave at my door:Building 23 Red doormat",
"state":"GA",
"street":"1234 May Ave SE",
"lat":"42.1234567",
"lng":"-83.1234567",
"zip_code":"30316",
"country_code":"US"
},
"consumer":{
"id":42298631,
"first_name":"Kelley",
"last_name":"B",
"email":"[email protected]",
"phone":"1231234567"
},
"store":{
"merchant_supplied_id":"601135",
"provider_type":"posprovider1",
"timezone":"US/Eastern"
},
"categories":[
{
"merchant_supplied_id":"10054",
"name":"Sides & Spreads",
"items":[
{
"name":"Plain Cream Cheese",
"quantity":1,
"price":139,
"merchant_supplied_id":"P:781122",
"consumer_name":"Kelley",
"extras":[
],
"special_instructions":""
}
]
},
{
"merchant_supplied_id":"10033",
"name":"Breakfast",
"items":[
{
"name":"Plain Bagel",
"quantity":1,
"price":149,
"merchant_supplied_id":"P:780709",
"consumer_name":"Kelley",
"extras":[
{
"merchant_supplied_id":"Toast & Slice",
"name":"Toast & Slice",
"options":[
{
"name":"Sliced & Toasted",
"quantity":1,
"price":0,
"merchant_supplied_id":"X:780471",
"extras":[
]
}
]
}
],
"special_instructions":""
},
{
"name":"Bacon, Scrambled Egg & Cheese on Brioche",
"quantity":1,
"price":678,
"merchant_supplied_id":"P:90556",
"consumer_name":"Kelley",
"extras":[
{
"merchant_supplied_id":"Customize Your Selection?",
"name":"Customize Your Selection?",
"options":[
{
"name":"No Folded Scrambled Egg",
"quantity":1,
"price":0,
"merchant_supplied_id":"I:802610",
"extras":[
]
}
]
},
{
"merchant_supplied_id":"Eggs",
"name":"Eggs",
"options":[
{
"name":"Folded Egg White (30 Cal.)",
"quantity":1,
"price":109,
"merchant_supplied_id":"I:90136",
"extras":[
]
}
]
}
],
"special_instructions":""
}
]
}
],
"delivery_short_code":"897176",
"tax_transaction_id":"6db24d02-e25f-4acb-aeb0-e387b1335791",
"delivery_fee":299,
"taxes_on_fees":18,
"extra_cart_order_fee":0,
"commission_type":"dashpass",
"is_tax_remitted_by_doordash":true,
"tax_amount_remitted_by_doordash":94
}
}
Modified: 5/01/2023