DoorDash Integrations Program
Marketplace APIs are not yet generally available. Prospective partners can apply for API access directly through the DoorDash Developer Portal.
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Overview
DoorDash works with integration partners that help merchants connect their POS or Middleware partners and ordering and operations tools to DoorDash. Merchant growth isn't just about Marketplace delivery — it's also about in-store visits and orders from their own website. That's why the DoorDash Integrations Program is expanding in 2027.
Instead of a single Preferred tier, partners now choose the integration path that fits their merchants' needs: support for the DoorDash Marketplace, support for merchants' owned channels, or both.
Introducing the New Tier Structure
There are three levels in the evolved framework:
- Certified remains the baseline standard every partner must meet to participate in DoorDash Marketplace
-
Preferred
- Marketplace Preferred for high quality DoorDash Marketplace integrations
- OmniChannel Preferred for deeper support of merchants' owned channels
- Platinum investing in both Marketplace Preferred and OmniChannel Preferred reach our top designation with new exclusive benefits
Your 2027 requirements and timing
To maintain or grow your 2027 status at each tier, Partners must meet the following requirements:
- All partners must agree to DoorDash's standard terms and conditions to participate in the DoorDash Integrations Program.
- All partners have until April 1, 2027 to: (1) build certified and required Marketplace Preferred features, and (2) sign standard terms for OmniChannel Preferred (which will require building and certification to be completed by October 1, 2027).
- Partners who achieve Preferred or Platinum status by April 1, 2027 will be announced at the National Restaurant Association and in external communications in May 2027.
Why these changes matter
Merchants choose partners they can trust to get the details right – accurate orders, dependable catering, and a seamless experience online and in-store. These updates raise that bar, and reward the partners who meet it. The more you invest, the more visibility, support, and growth you unlock alongside us.
Requirements by Tier
Certified
2027 Status: No Change
Certified is the baseline standard every DoorDash integration partner must meet to integrate with DoorDash products, and is the foundation the rest of the DoorDash Integrations Program builds on. This tier is unchanged for 2027.
What partners must build or maintain
To qualify, partners must:
- Build the integration to DoorDash's baseline requirements
- Maintain minimum quality performance
- Keep POS error rates below 1%
- Keep merchant-induced cancel rates below 1%
What partners receive
- Listed under "All Integrations" on the DoorDash for Merchants integrations page
- Ability to integrate new merchants on DoorDash
Marketplace Preferred
2027 Status: Formerly known as 'Preferred'
Marketplace Preferred partners are focused on a quality-driven DoorDash Marketplace integration. These are partners developing features that create shared value for DoorDash and partners by improving merchant experience and order quality, and that begin to extend into merchant-growth capabilities.
What partners must build or maintain
To qualify, partner must first meet all Certified requirements, and also have:
- Self-serve integration onboarding (SSIO)
- Activation within SSIO
- Menu pull
- 86 items
- Order Ready Signal
- Item Polling
- Integrated Promos
- Detailed Errors
- Build Order Cart Validation – new for 2027
- Enable Marketplace Catering – new for 2027
- Ingest and display two new order experience tags: Marketplace Catering and Meal Manager
- Allow merchants to send dedicated catering menus
- Enable scheduled order handling
Full technical requirements and dev docs: Dev Portal link
What partners receive
Go-to-market benefits
- Increased visibility on our DoorDash Merchant Integrations web page and denoted as "Marketplace Preferred"
- Inclusion in press coverage at the National Restaurant Association Show
[New in 2027] Product benefits
- Exclusive access to the Campaign API – merchants can create, manage, and delete promotions from within partner experiences
OmniChannel Preferred
2027 Status: New
OmniChannel Preferred partners build deep support for a merchant's owned, first-party channels, including digital ordering and in-store growth. To qualify, you'll need to build capabilities across online ordering, in-store loyalty and rewards.
What partners must build
To qualify, partners must first meet all Certified requirements, plus:
Online Ordering Requirements:
- Show merchants the DoorDash channel associated with each order by ingesting and displaying two additional first-party order experience tags (1P standard and 1P catering) from DoorDash order payloads.
- Allow merchants to send dedicated menus for first-party Online Ordering and first-party catering, separate from their Marketplace menus.
- Ingest loyalty discounts on online orders for both DoorDash Cross-Channel Loyalty and third-party loyalty programs.
In-Store Rewards & Loyalty Requirements*:
- Integrate with DoorDash Cross-Channel Loyalty
- Support DoorDash In-Store Rewards and redemption in-store
SevenRooms Requirements* (optional):
- Pull item-level check data and menu category mapping
- Support pushing open checks
Full API specifications for each of the above requirements will be published by October 30, 2026.
What partners receive
Benefits
- For merchants using DoorDash In-Store Rewards: Drive Marketplace customers in-store & turn them into new, incremental customers
- For merchants using DoorDash Cross-Channel Loyalty: Drive more retention with the only Loyalty program built to work across Marketplace & in-store, allowing partners to capture more transaction data for loyalty customers via their integration
- For partners who integrate with SevenRooms: Drive in-store growth by personalizing every visit with guest preferences allowing them to tailor the in-store experience for each customer
*Note: In-Store Rewards & Loyalty and SevenRooms features are not required for Middleware partners.
Platinum
2027 Status: New
A Platinum integration is the top tier of the DoorDash Integrations Program. To qualify, partners must meet all Certified, Marketplace Preferred, and OmniChannel Preferred requirements.
Volume requirements (Middleware partners only)
- Middleware providers will additionally need to meet minimum volume thresholds – details coming soon.
What partners receive
Benefits
Platinum Partners get the full package: everything available at Marketplace Preferred and OmniChannel Preferred, plus increased in-store traffic, DoorDash sales-team access, and promotion in Merchant Portal and DoorDash for Merchant integration pages, in addition to advertising on DoorDash for Merchant owned channels.
To continuously drive innovation and improve the customer experience, you can expect the list of HQI features to grow each year, and we will continue to support you in building new features. If you have any questions or want to discuss the DoorDash Integrations Program with our team, reach out to our Integrations Specialist team via the Developer Portal support form or see more details in our FAQs below.
FAQs
Why am I at risk of suspension?
Based on rolling data from the last 28 days, your integration doesn't currently meet the minimum performance standards:
- Order failure rate below 1%
- Merchant cancel rate below 1%
What happens if I'm at risk of suspension?
If order failure rate and/or merchant cancel rate exceed 1%, your integration will be at risk of suspension. You will have 6 weeks to meet minimum performance standards before you are removed from the DoorDash Integrations Program webpage and suspended from onboarding new merchants to your integration with DoorDash.
What happens if I'm suspended?
If you are suspended, your integration will be removed from the DoorDash Integrations Program webpage, and you will be unable to onboard new merchants to your integration with DoorDash.
Merchants currently using your integration with DoorDash will not be affected by the suspension and can continue to onboard new stores within the same business to your integration.
Can suspension be reversed?
Yes! To reverse a suspension, you must meet minimum performance requirements based on 28-day rolling data. Once you do so, your suspension will be automatically reversed, your integration will appear on the DoorDash Integrations Program webpage, and you will be able to onboard new merchants to your integration with DoorDash.
Can my quality status change over time?
Yes, your quality status is based on rolling 28-day data, meaning that your quality status can change daily. You will need to meet and maintain program standards to keep or improve your quality status.
How did you pick these performance standards and features?
Based on extensive market research, daily NPS data collected from merchants, and feedback from the front lines, we found that these performance standards and integration features have the greatest impact on the factors that merchants care about most: onboarding, live order management, reconciliation, and growth.
What order are providers listed in on the DoorDash Integrations Program webpage?
Providers are stack ranked on the webpage first by high-quality feature depth and then by performance rating (calculated from cumulative order failure rate and merchant cancel rate).
How did you calculate my integration maturity?
Your integration maturity is based on how many DoorDash stores you support with your integration:
- Less than 250 stores - Emerging
- 250 or more stores - Established
Supporting more stores on DoorDash reduces the volatility of your minimum performance standards.
What does it mean to "support" a high-quality feature?
Within the context of this program, "supporting" a high-quality feature means that you've built and launched the feature and that it has been used by at least one DoorDash store.
What does my performance rating on the DoorDash Integrations Program webpage mean?
Your performance rating is calculated from your cumulative order failure rate and merchant cancel rate.
The tiers are as follows:
- Excellent - < 0.5%
- Very Good - 0.5–1%
- Good - 1–2.0%
- Not shown - > 2%
Will DoorDash Integrations Program requirements change?
Yes, we will add new requirements up to two times per year to ensure we are continuously upleveling the merchant experience.
You will need to meet and maintain new requirements to keep or improve your quality status. We will give ample time to build new high-quality features before they are publicly communicated to merchants as DoorDash Integrations Program requirements.
How do merchants refer to minimum performance standards and high-quality features?
To make the DoorDash Integrations Program more merchant-friendly, we refer to some of the program requirements differently when speaking with merchants:
| Provider-facing term | Merchant-facing term |
|---|---|
| Order failure rate | POS proactive cancel rate |
| Merchant cancel rate | Merchant avoidable cancellation rate |
| Self-serve integration onboarding (SSIO) | Self-guided store setup |
| Activation within SSIO | Self-serve store activation |
| Menu pull | Real-time menu syncing |
| 86 items | Real-time menu 86ing |
| Order ready signal | Order ready signal |
| Item Polling | Real-time availability checking |
| Integrated Promotions | Integrated Promotions |
| Detailed Error Spec | Detailed Error Reporting |
Why is my integration not displayed on the webpage?
If your integration is newly launched on the platform (i.e., a new build recently released to production), it will not appear on the webpage until 28 days of production data have been collected. This is because key metrics—such as cancellation and error rates—are calculated based on the last 28 days (L28D) of data. Until this data is available, these metrics will not be visible in the portal or displayed on the public webpage.
Additionally, some features in the Merchant Portal rely on feature flags that are only activated once the integration is actively used in production. If the integration hasn't been used yet, these features (and related visibility) may not be available.
In short: Once your integration has been live in production and actively used for 28 days, it should appear on the webpage along with its associated metrics.
What are the benefits of participating in the DoorDash Integrations Program?
1. High confidence in features
- Each feature was selected based on extensive Merchant research and proven to drive better outcomes for Merchants.
2. High-impact visibility to Merchants
- Featured Placement on our DoorDash Integration Resource Hub - where thousands of merchants choose their tech stack. This is also where our sales teams refer Merchants.
- In the future, your integration will also be surfaced across other high-impact points in the Merchant journey (e.g., in the Merchant Portal)
3. Promotional spotlights across marketing channels
- Inclusion in email communications to Merchants, social media platforms, and events.
4. Differentiation as a top-tier integration
- Helps Merchants easily identify and trust your solution.
5. Stronger Merchant relationships
- Merchants can confidently choose your platform, knowing it's been vetted and endorsed by DoorDash.
- Preferred status also helps reduce friction in the sales process - giving you a competitive edge as Merchants look for high-quality solutions.