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Enable self-delivery

Prerequisites

Some merchants with an in-house fleet prefer using their own drivers. We launched self-delivery to allow merchants to benefit from our marketing service by featuring their restaurant on our platform.

Overview

DoorDash rolled-out a new product called 鈥楽elf-Delivery鈥 that allows restaurants to be featured on doordash.com, but fulfill orders with their own delivery fleet. Additional information is passed through to the merchant to guarantee a smooth Self-Delivery experience.

Get Started

How

Self-Delivery is configured at the store level in DoorDash. When a store is configured for Self-Delivery, DoorDash will send additional fields on the order payload (sample). This information will give the merchant the details that are required to deliver an order. These fields include:

  • address_instructions : Any delivery level instructions entered by the customer (example: Gate Code to enter apartment building is 1234)
  • delivery_address : Customer鈥檚 delivery address information
  • delivery_fee : Delivery fee that was charged to the customer

Additionally, some POS systems and merchants require that these orders are sent with a type of 鈥榙elivery鈥 rather than the usual 鈥榩ickup鈥 order type. If required by the merchant, aggregators will need to send this delivery type to the POS system.

FAQ

  1. How is a store鈥檚 delivery radius determined?

In addition to marking the store as Self-Delivery, merchants set their own delivery radius for the store. Merchants can set a simple circular radius around the store, or if they provide a map, a custom delivery zone. In order to set up a custom delivery zone DoorDash will need a KML file showing the borders they want.

  1. Can merchants toggle between in-house and Doordash fulfillment?

In the current state, a store must be able to complete 100% of deliveries. There is no toggling between in-house and DoorDash fulfillment. However, we are looking to introduce a ruled based 鈥榯oggle functionality鈥 in early 2021.

  1. If the store receives an order that it cannot deliver, what should be done?

The store can either manually request a DoorDash Driver for fulfillment through our web based Drive Form or cancel the order (discouraged).

  1. If the store鈥檚 delivery radius is set eg. 1 mile around the store, will orders outside of 1 mile be delivered by DoorDash?

No .Currently there is no 鈥榯oggle functionality鈥 that allows merchants to automatically fulfill orders by DoorDash. However, we are planning to build a rule based logic in early FY21 that allows merchants to automatically assign orders outside x miles to DoorDash drivers.

  1. What is 鈥榬ule based logic鈥?

Rule based logic will allow merchants to automatically assign orders to in-house or DoorDash drivers based on predefined rules. The first rules we are going to build are time and distance based. Eg. a merchant can set up their store to use in-house drivers from 10am to 6pm and DoorDash drivers from 6pm to 10pm. Similarly, the merchant can automatically assign orders outside of eg. 5 miles to DoorDash drivers but use in-house Drivers for orders within 5 miles.

Example Order

{
"order":{
"id":"6db24d02-e25f-4acb-aeb0-e387b1335791",
"tax":94,
"subtotal":1564,
"estimated_pickup_time":"2020-12-16T13:00:04.261429+00:00",
"is_pickup":false,
"tip_amount":100,
"delivery_address":{
"city":"Atlanta",
"subpremise":"205",
"address_instructions":"Leave at my door:Building 23 Red doormat",
"state":"GA",
"street":"1234 May Ave SE",
"lat":"42.1234567",
"lng":"-83.1234567",
"zip_code":"30316",
"country_code":"US"
},
"consumer":{
"id":42298631,
"first_name":"Kelley",
"last_name":"B",
"email":"[email protected]",
"phone":"1231234567"
},
"store":{
"merchant_supplied_id":"601135",
"provider_type":"posprovider1",
"timezone":"US/Eastern"
},
"categories":[
{
"merchant_supplied_id":"10054",
"name":"Sides & Spreads",
"items":[
{
"name":"Plain Cream Cheese",
"quantity":1,
"price":139,
"merchant_supplied_id":"P:781122",
"consumer_name":"Kelley",
"extras":[

],
"special_instructions":""
}
]
},
{
"merchant_supplied_id":"10033",
"name":"Breakfast",
"items":[
{
"name":"Plain Bagel",
"quantity":1,
"price":149,
"merchant_supplied_id":"P:780709",
"consumer_name":"Kelley",
"extras":[
{
"merchant_supplied_id":"Toast & Slice",
"name":"Toast & Slice",
"options":[
{
"name":"Sliced & Toasted",
"quantity":1,
"price":0,
"merchant_supplied_id":"X:780471",
"extras":[

]
}
]
}
],
"special_instructions":""
},
{
"name":"Bacon, Scrambled Egg & Cheese on Brioche",
"quantity":1,
"price":678,
"merchant_supplied_id":"P:90556",
"consumer_name":"Kelley",
"extras":[
{
"merchant_supplied_id":"Customize Your Selection?",
"name":"Customize Your Selection?",
"options":[
{
"name":"No Folded Scrambled Egg",
"quantity":1,
"price":0,
"merchant_supplied_id":"I:802610",
"extras":[

]
}
]
},
{
"merchant_supplied_id":"Eggs",
"name":"Eggs",
"options":[
{
"name":"Folded Egg White (30 Cal.)",
"quantity":1,
"price":109,
"merchant_supplied_id":"I:90136",
"extras":[

]
}
]
}
],
"special_instructions":""
}
]
}
],
"delivery_short_code":"897176",
"tax_transaction_id":"6db24d02-e25f-4acb-aeb0-e387b1335791",
"delivery_fee":299,
"taxes_on_fees":18,
"extra_cart_order_fee":0,
"commission_type":"dashpass",
"is_tax_remitted_by_doordash":true,
"tax_amount_remitted_by_doordash":94
}
}

Modified: 5/01/2023