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Send Pickup Instructions

Send order pickup instructions to Dasher

Prerequisites​

To allow Merchants to send pickup instructions, this must be built out on the Provider side and then the value can be passed to DoorDash within order confirmation.

Overview​

DoorDash has a field within the order confirmation process to allow for a merchant to send a tailored message with instructions for the Dasher per each distinct order. The field that can be used is "pickup_instructions".

Pickup_instructions_diagram

There are 2 moments in the pickup process when the Dasher sees instructions:

  • When they first receive the order
  • When they arrive at the store

There are 4 types of pickup instructions that can be utilized and shown to the Dasher:

  • Default store-level pickup instructions (set in the Merchant Portal)
  • Arrival store-level pickup instructions (set in the Merchant Portal)
  • Order-level pickup instructions (sent via the API)
  • Dynamic store-level instructions (set in the Merchant Portal)

No type of pickup instructions will overwrite or replace another type

  • If more than 1 type of pickup instructions are utilized they will all display to the Dasher in the app

Get Started​

Step 1: Identify endpoint​

Identify the order confirmation endpoint

PATCH https://openapi.doordash.com/marketplace/api/v1/orders/{id}

Step 2: Add pickup_instructions field​

Add the additional field "pickup_instructions" within the order confirmation PATCH body.

Example:

{

"merchant_supplied_id": "string",

"order_status": "success",

"failure_reason": "string",

"prep_time": "2021-10-13T17:32:59Z"

"pickup_instructions": "string"

}

Step 3: Implement​

Implement a way for Merchants to add pickup instructions through the POS which can be passed to DoorDash which will be shared with the Dasher.

Progress Check​

A test order can be placed and within the order confirmation you can ensure that the "pickup_instructions" are being sent within the body and are sent successfully.

  1. Place and receive a test order.
  2. Confirm the test order. and ensure the "pickup_instructions" are included within the Confirm Order webhook.

Next Steps​

Present to your Merchants on how they can leverage this functionality. Such as:

  1. Merchants are generating short codes to expedite order identification/retrieval by

Dasher in-store

  1. Item specific instructions to ensure proper handling during fulfillment (I.e hot

handle with care, retrieve from pickup rack via side door, etc.)

Modified: 3/16/2023