Parcel Return to Merchant Webhook Example

These are dummy values meant to show the architecture of the webhooks. Actual field values may not be consistent regarding times created at, updated at, pickup times, dropoff times, etc.

{
    "created_at":"2025-12-05T17:10:11.168525Z",
    "event_name":"PARCEL_RETURN_TO_MERCHANT",
    "external_delivery_id":"DDWQ44MS8XP19SH32",
    "dasher_name":"",
    "pickup_address":"1301 Ridgeview Ste 100#Ste 100, Lewisville, TX 75057",
    "pickup_phone_number":"+18003772753",
    "pickup_instructions":"",
    "pickup_reference_tag":"DDWQ44MS8XP19SH32",
    "pickup_external_business_id":"BestClothingStore",
    "pickup_external_store_id":"DAL-8",
    "dropoff_address":"1301 Ridgeview Ste 100#Ste 100, Lewisville, TX 75057",
    "dropoff_phone_number":"+15555555555",
    "dropoff_instructions":"",
    "dropoff_contact_given_name": "John",
    "dropoff_contact_family_name": "Doe",
    "dropoff_contact_send_notifications":false,
    "order_value":1999,
    "currency":"USD",
    "pickup_time_estimated":"2025-12-09T19:42:32.000000Z",
    "pickup_time_actual":"2025-12-05T15:48:28.359236Z",
    "dropoff_time_estimated":"2025-12-10T04:50:00.000000Z",
    "fee":1200,
    "tip":0,
    "support_reference":"2688724671",
    "tracking_url":"https://track.doordash.com/order/d8058802-5c5e-4d18-b5c3-9c802edf35b0/track?origin=drive_webhook_v2",
    "contactless":true,
    "updated_at":"2025-12-05T17:09:55.317786Z",
    "return_reason":"OTHER",
    "package_location":{
        "city":"Lewisville",
        "state":"TX",
        "zip_code":"75057",
        "timezone":"US/Central"
    },
    "description":"Unfortunately, your package couldn't be delivered. It's been returned to the sender."
}