Sample Webhook Payloads

These examples of webhook payloads illustrate how event fields vary based on parcel state.

1. Example — PARCEL_LABELED

{
  "created_at": "2024-08-07T15:10:53.257097Z",
  "event_name": "PARCEL_LABELED",
  "external_delivery_id": "DDNAP5V14ZOD5L6JA",
  "pickup_address": "16270 Raymer Street, Los Angeles, CA 91406",
  "pickup_reference_tag": "DDNAP5V14ZOD5L6JA",
  "dropoff_address": "1201 3rd Avenue, Seattle, WA 98101",
  "dropoff_contact_given_name": "John",
  "dropoff_contact_family_name": "Doe",
  "dropoff_contact_send_notifications": true,
  "order_value": 15120,
  "currency": "USD",
  "pickup_time_estimated": "2024-08-10T03:08:25Z",
  "dropoff_time_estimated": "2024-08-10T03:49:00Z",
  "fee": 1200,
  "tip": 0,
  "tracking_url": "https://track.doordash.com/order/DDNAP5V14ZOD5L6JA/track",
  "contactless": true,
  "description": "Your package has a shipping label and being prepared to ship."
}

2. Example — PARCEL_SCANNED

{
  "created_at": "2024-08-07T14:39:18.153802Z",
  "event_name": "PARCEL_SCANNED",
  "external_delivery_id": "DDNAP5V14ZOD5L6JA",
  "pickup_address": "...",
  "dropoff_address": "...",
  "package_location": {
    "city": "Los Angeles",
    "state": "CA",
    "zip_code": "91406",
    "timezone": "US/Pacific"
  },
  "description": "Your package was received at a local facility and will go out for delivery shortly."
}

3. Example — DASHER_DROPPED_OFF

{
  "created_at": "2024-08-07T08:35:41.935429Z",
  "event_name": "DASHER_DROPPED_OFF",
  "external_delivery_id": "DDNAP5V14ZOD5L6JA",
  "dasher_id": 14293861,
  "pickup_address": "...",
  "dropoff_address": "...",
  "dropoff_time_actual": "2024-08-07T08:35:41.634432Z",
  "fee": 1200,
  "dropoff_verification_image_url": "https://developer.doordash.com/en-US/img/simulator/frontdoor.png",
  "contactless": true,
  "description": "Your package has been delivered."
}

4. Example — PARCEL_RECEIVED_TO_REDELIVER

{
  "created_at": "2024-10-08T03:46:09.066759Z",
  "event_name": "PARCEL_RECEIVED_TO_REDELIVER",
  "external_delivery_id": "DDVXXGRZTQGYSJCUD",
  "return_reason": "missing_unit_gate_code",
  "package_location": {
    "city": "Baltimore",
    "state": "MD",
    "zip_code": "21213",
    "timezone": "US/Eastern"
  },
  "description": "Your scheduled delivery date has been updated. Ensure that your delivery instructions are accurate."
}